Summary: pkpk collects only the data it needs to operate the platform, verify your identity, process payments, and keep your account secure. We do not sell your data. You have the right to access, correct, and delete your data at any time.
01 Introduction
This Privacy Policy explains how pkpk ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use pkpk at pkpk.asia. pkpk is committed to handling your personal data responsibly and in accordance with applicable data protection principles.
By registering an account on pkpk or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how pkpk handles your personal data as described here. If you do not agree with any part of this policy, please stop using pkpk and contact support to close your account.
This policy applies to all personal data collected through pkpk's website, mobile-optimised platform, and any pkpk app. It does not apply to third-party websites or services that may be linked from pkpk — those services have their own privacy policies which you should review separately.
02 Data We Collect
pkpk collects the following categories of personal data from players:
- Identity Data: Your full name, date of birth, and a copy of your government-issued ID or passport (collected during identity verification).
- Contact Data: Your email address and mobile phone number, used for account communications and support.
- Financial Data: Your mobile money account number (bKash, Nagad, or Rocket), deposit and withdrawal history, and transaction records. pkpk does not store full payment credentials — transactions are processed by your mobile money provider.
- Account Data: Your pkpk username, account preferences, login history, and session activity.
- Gaming Data: Records of games played, bets placed, outcomes, and bonus usage on pkpk.
- Technical Data: Your IP address, device type, browser type, operating system, and connection data collected automatically when you use pkpk.
- Communications Data: Records of your interactions with pkpk support, including live chat transcripts and email correspondence.
Minimum Data Principle: pkpk only collects data that is genuinely necessary for the purposes described in this policy. We do not collect data speculatively or for purposes we haven't identified.
03 How We Collect Your Data
pkpk collects your personal data through the following means:
- Direct collection: When you register an account on pkpk, you provide your name, date of birth, email address, and mobile number directly. When you submit identity verification documents, you provide identity data directly.
- Transaction data: When you make a deposit or withdrawal on pkpk, your mobile money provider shares transaction confirmation data with pkpk to allow us to credit or debit your pkpk wallet.
- Automated collection: pkpk automatically collects technical data — including your IP address, device information, and session data — each time you access the platform. This is standard practice for all online platforms and is necessary for security and fraud prevention.
- Cookies and similar technologies: pkpk uses cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyse how the platform is used. See Section 6 for full details on pkpk's cookie usage.
- Third-party sources: pkpk may receive data about you from identity verification providers where you have consented to that verification as part of the pkpk registration or withdrawal process.
04 Why We Use Your Data
pkpk uses your personal data for the following purposes:
- Account management: To create and maintain your pkpk account, verify your identity, and manage your account settings and preferences.
- Payment processing: To process deposits and withdrawals, verify that payments are made from accounts in your name, and maintain accurate financial records.
- Platform security: To detect and prevent fraud
, unauthorised account access, money laundering, and other illegal activity on pkpk.
- Legal compliance: To meet pkpk's obligations under applicable laws, including anti-money laundering regulations and age verification requirements.
- Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your pkpk account.
- Service improvement: To analyse how players use pkpk so we can improve the platform, fix bugs, and develop new features.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive these communications. You can opt out at any time.
- Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with pkpk's responsible gaming obligations.
Legal Basis: pkpk processes your personal data on the basis of contractual necessity (to provide the service you signed up for), legal obligation (to comply with applicable laws), and legitimate interest (to keep the platform secure and improve the service). Where we rely on your consent — such as for marketing emails — you can withdraw that consent at any time.
05 Sharing Your Data
pkpk does not sell, rent, or trade your personal data to any third party. pkpk may share your data with the following categories of trusted service providers, strictly for the purposes described in this policy:
- Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold.
- Identity verification providers: Where pkpk uses a third-party service to verify your identity documents, that provider will receive a copy of the documents you submit. pkpk only works with reputable, security-certified verification providers.
- IT and hosting providers: pkpk uses third-party infrastructure and hosting services to operate the platform. These providers process data on pkpk's behalf and are contractually required to handle it securely and only for the purposes pkpk specifies.
- Regulatory and law enforcement authorities: pkpk may be required by law to share your data with regulatory bodies or law enforcement agencies. pkpk will only do so where legally required and will notify you where it is legally permissible to do so.
All third parties with whom pkpk shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared. pkpk does not permit third parties to use your data for their own marketing purposes.
06 Cookies and Tracking Technologies
pkpk uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit pkpk. Here is how pkpk uses cookies:
- Essential cookies: These are required for pkpk to function. They keep you logged in during your session and remember your basic preferences. You cannot opt out of essential cookies without stopping use of pkpk.
- Analytics cookies: pkpk uses analytics tools to understand which parts of the platform are most used, how long players spend on each page, and where players encounter problems. This data is aggregated and anonymised — it does not identify you personally.
- Security cookies: pkpk uses cookies to detect suspicious login attempts and protect your account from unauthorised access.
- Preference cookies: These remember your language settings, display preferences, and other customisations so you don't have to reset them every time you visit pkpk.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of pkpk. pkpk does not use third-party advertising cookies or tracking pixels for ad targeting purposes.
07 Data Security
pkpk takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
- All data transmitted between your device and pkpk is encrypted using TLS (Transport Layer Security).
- Sensitive data stored on pkpk's servers — including identity documents and financial records — is encrypted at rest.
- Access to personal data within pkpk is restricted to staff and systems that genuinely need it to perform their functions. All staff with access to personal data are trained in data protection responsibilities.
- pkpk conducts regular security reviews and vulnerability assessments to identify and address potential weaknesses in the platform.
- pkpk maintains an incident response plan. In the event of a data breach that poses a risk to your rights, pkpk will notify affected players promptly and take immediate steps to contain the breach.
Your Role in Security: pkpk's security measures protect data on our end, but you also play a role. Keep your pkpk password strong and unique, never share it with anyone, and contact pkpk support immediately if you suspect your account has been compromised.
08 Data Retention
pkpk retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Here is a general guide to how long pkpk keeps different categories of data:
- Account data: Retained for the duration of your active account on pkpk, plus a period of up to 5 years after account closure to meet legal and regulatory obligations.
- Financial and transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with standard financial record-keeping requirements.
- Identity verification documents: Retained for the duration of your account plus up to 5 years after closure, or longer if required by applicable anti-money laundering regulations.
- Support communications: Retained for up to 3 years from the date of the last interaction, to allow pkpk to reference previous support history if needed.
- Technical and analytics data: Typically retained in anonymised or aggregated form for up to 2 years.
When data reaches the end of its retention period, pkpk securely deletes or anonymises it so that it can no longer be linked to you as an individual.
09 Your Rights
As a pkpk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pkpk at [email protected] with the subject line "Data Rights Request".
- Right of access: You can request a copy of the personal data pkpk holds about you. pkpk will respond to access requests within 30 days.
- Right to rectification: If any of the personal data pkpk holds about you is inaccurate or incomplete, you can ask pkpk to correct it.
- Right to erasure: You can ask pkpk to delete your personal data. pkpk will comply where there is no legal obligation to retain the data. Note that pkpk may be required to retain certain data — such as financial records — even after your account is closed.
- Right to restrict processing: You can ask pkpk to stop using your data for certain purposes while a dispute or review is ongoing.
- Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
- Right to withdraw consent: Where pkpk processes your data on the basis of your consent — such as for marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
10 Minors and Privacy
pkpk is strictly an 18+ platform. pkpk does not knowingly collect personal data from anyone under the age of 18. If pkpk discovers that a player is under 18, the account will be suspended immediately, all data associated with the account will be reviewed, and any funds will be returned to the originating payment method after deducting any bonus amounts.
If you are a parent or guardian and believe that a minor has registered on pkpk, please contact pkpk support at [email protected] immediately. pkpk will investigate and take appropriate action as quickly as possible.
Parental Controls: pkpk encourages parents and guardians to use device-level parental control tools to prevent minors from accessing online gaming platforms. pkpk's own age verification process is an additional layer of protection, not a substitute for parental supervision.
11 Changes to This Privacy Policy
pkpk may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data handling practices. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes — those that materially affect how pkpk uses your personal data or your rights as a player — pkpk will send a notification to your registered email address at least 7 days before the changes take effect. Your continued use of pkpk after the effective date of any updated policy constitutes your acknowledgement of the changes.
We recommend checking this page periodically so you are always aware of how pkpk handles your data. The current version of this policy is always available at pkpk.asia/privacy-policy.